Creating a total quality health care environment

Until recently, health professionals lacked incentives to integrate internal management processes, depending instead on external quality assurance and regulatory standards. Competitive markets and increased regulatory pressures now encourage managers to reorient systems from a cost-driven reimbursement approach to the implementation of Total Quality Care as a management strategy.

Published by Health care management review, 1991. The guideline itself is at the source linked here.

doi.org/10.1097/00004010-199101620-00005