Analysis of smart health care service demand attributes for postoperative thyroid cancer patients based on the Kano model

ObjectiveTo analyze the smart health care service demands of postoperative thyroid cancer patients based on the Kano model.MethodsA convenience sampling method was adopted.A total of 280 postoperative thyroid cancer patients in our hospital were selected as study subjects from May 2022 to June 2025.The patients were surveyed using a self⁃designed Kano model demand attribute questionnaire for postoperative thyroid cancer patients.Kano model demand attribute classification, better coefficient⁃worse coefficient analysis,two⁃dimensional matrix analysis,and sensitivity analysis were performed.ResultsA total of 15 demands fell into the priority improvement area,including 4 must⁃be attributes(26.67%),5 attractive attributes(33.33%),and 6 one-dimensional attributes(40.00%).Sensitivity analysis of the demands was conducted.The highest sensitivity value was 0.327,and the lowest was 0.062.The items "remote alert for hypocalcemia","reminder push for follow⁃up visits",and "swallowing function rehabilitation guidance" showed relatively high sensitivity.ConclusionsBased on the analysis results of smart health care service demands of postoperative thyroid cancer patients,nursing workers could focus on remote alert for hypocalcemia,reminder push for follow-up visits,and swallowing function rehabilitation guidance and so on to develop higher⁃quality nursing plans.