Excusing behaviors? Balancing accountability and empathy

“Well, he said he was struggling to balance his new commitment to the Ironman triathlon with work. I think it's great he's committed to his physical health.” “I know that her performance is low, but she's going through a rough time.” “Maybe if we just give them a little bit more feedback. We’ve seen minor improvements over the last three years. I remain hopeful.” “She's tenured faculty and the department has always worked around her. It's just easier this way.”